A. Widget Integration

Overview:
"The ACF Widget provides a lightweight, embeddable option for displaying and interacting with complaint data on a service provider or media partner's website."

Integration Steps:
Embed JavaScript Path:
Copy the widget script with provided Access Key and Token parameters.

Place on Webpage:
Insert the JavaScript snippet on the desired webpage, ensuring it loads on authorized domains only.

Widget Features:
Complaint List: Displays a filtered list of complaints assigned to the provider.

Complaint Details: View individual complaint information. Status Update Form: Allows service providers to submit updates directly from the widget.

Sample Code Snippet:
javascript Copy code
<script src="https://acfconnect.com/widget.js"
data-access-key="YOUR_ACCESS_KEY"
data-token="YOUR_GENERATED_TOKEN"></script>

B. API Integration

Overview:
"The ACF API provides robust, programmatic access to complaint records, enabling deeper integration within custom systems used by service providers and media partners."

Endpoint Documentation:

GET Complaints List
Endpoint: /api/v1/complaints

Parameters:
access_key (required): Your Access Key
token (required): Generated Token
Optional Filters: state, district, department
Response: Returns a list of complaints based on provided filters.
GET Complaint Details

Endpoint: /api/v1/complaint/{complaint_id}
Parameters:
access_key (required)
token (required)
Response: Detailed information for a specific complaint ID.
POST Update Status

Endpoint: /api/v1/complaint/{complaint_id}/update
Parameters:
status: Updated status (e.g., Pending, Resolved)
remarks: Additional notes on the complaint update
Response: Confirmation of status update.
Authentication: Each API call requires a valid Access Key and Token. Tokens are generated by hashing the Access Key and Secret Key with a secure algorithm.

Rate Limits: Rate limiting will apply based on the user tier to ensure fair usage.

C. SDK Integration

Overview:
"The ACF SDK allows developers to integrate complaint management features directly within mobile and web applications. The SDK provides a streamlined experience for accessing complaint lists, details, and status updates."

Supported Languages:
JavaScript, Python, Java, and .NET SDKs.

Installation & Setup:
JavaScript SDK: Install using npm: npm install acf-sdk

Python SDK: Install using pip: pip install acf-sdk

SDK Example Usage:
javascript
Copy code
const acfSDK = require('acf-sdk');
const acf = new acfSDK('YOUR_ACCESS_KEY', 'YOUR_SECRET_KEY');

acf.getComplaints({ state: 'Telangana', district: 'Hyderabad' })
.then(response => console.log(response))
.catch(error => console.error(error));

How to Subscribe :

Subscription Setup: Available during registration or through the ACF Connect dashboard.

Notification Options: Choose preferred channels (Email, SMS, or WhatsApp).

Notification Triggers:
New Complaint Assigned: Notification sent to assigned service providers.
Status Updates: Alert sent on any status update or remark added to a complaint.

Domain Restriction:
Integration methods are restricted to authorized domains provided during registration.

Token Expiry:
Tokens are temporary and require renewal based on defined intervals or when the access keys are refreshed.

Data Encryption:
All communications between ACF Connect and service providers/media partners are encrypted for data security.

Registration:
"Register today to access ACF Connect and streamline your complaint management process."

Support:
Dedicated support is available for onboarding, integration issues, and technical guidance. Contact [email protected] for assistance.